Yikes! More Effort. This might double as a guide on how commissioning us goes.
Topics: References need to be up to date and easy to read, if they need a reference look into commissioning us(and whether they require an us-made reference), need 2 or 3 view references, if we work with multiple references (so long as they match), if they want to change a feature they need to tell us before we begin their commission
Topics: when we do quotes, quotes don't secure a spot (unless we only respond to quotes for projects we would accept?), reminder to keep currency conversions in mind
Explain how the queue works.
Topics: Whether we work with minors and how that process works
Topics: Method of payment, downpayment, payment plans
Topics: deadlines, rush fees, how those fees work, refunding fee if we can't complete it in time
Topics: DTDs, items we require measurements for
Work In Progress Pictures
Topics: If we send WIPS, how we send WIPs, will we post WIPs to social media, if we have a Telegram chat
Topics: We can refuse service, we can modify and resell anything not paid for, we have the right to terminate a commission for any reason, we are not responsible for what people do in their suits and wearers do not represent our views/beliefs
Topics: The client may remain anonymous outside of the commission (we won't share their identity), client is responsible for their own safety (suggest a handler), client suits at their own risk, client needs to let us know if they will be unreachable for an amount of time(ex. long vacations), explain client cancellation
Topics: Explain refund policy. Explain early cancellations on commissions, explain that a refund does not include the downpayment
Topics: Whether shipping is factored into quotes, do we ship worldwide
Topics: If theres a warranty explain it and the length, do they pay shipping on repairs, quoting repairs on suits past the warranty, whether we'll repair a suit the customer has purposely changed, suit must be cleaned before being sent to us, repairs being done on our own schedule, if they need repairs by a certain date let us know
Not that we have furred pets yet, but it's worth noting that here because some people specifically look for that information
Topics: intolerant behavior, harassment, etc and how such things might cause us to drop their commission.